Merch orders work differently from content orders. Here's the shipping and dispute process:
Shipping
- Buyer places an order for your merch and pays.
- You see the order in your dashboard with their shipping address (if shipping is enabled).
- Package the product and ship it using any courier (Aramex, SMSA, Emirates Post, DHL — whatever works).
- In the order, enter the tracking number + courier name. Alternatively, if you're doing hand delivery or local drop-off, upload a delivery photo instead (a picture of the delivered package at their door).
- For digital products (presets, e-books, etc.), just upload the file directly in the order. No shipping needed.
The 7-day window
After you mark the order as shipped/delivered, the buyer has 7 days to:
- Confirm receipt — Payment releases to you immediately.
- Raise a dispute — They claim the item never arrived, was damaged, or wasn't as described.
- Do nothing — If they don't respond within 7 days, payment auto-releases to you. This is important — you're never left hanging.
Disputes
If a buyer disputes, here's what happens:
- The dispute goes to our admin team.
- Admin reviews the evidence (tracking info, delivery photos, buyer's claim) within 24 hours.
- Admin either releases payment to you or refunds the buyer, depending on the evidence.
Tip: Always use tracking. It protects you in disputes. A delivery photo is good; a tracking number is better.